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1. Data Controller

Adrienn Pim, trading as Adrienn Pim Nutrition, is the Data Controller for the purposes of UK data protection law.

If you have any questions about this policy or how your data is handled, please contact:

Email: hello@adriennpimnutrition.com

Business Address: 2 Richmond Road, Reading, RG4 7PP

 

2. What Personal Data Is Collected

The following personal data may be collected:

  • Name

  • Email address

  • Telephone number

  • Address

  • Date of birth

  • Health and medical information provided during consultations

  • Payment information

  • Website usage data (via cookies)

Health information is classified as special category data under the UK General Data Protection Regulation and is processed only with your explicit consent.

 

3. How Data Is Collected

Data may be collected when you:

  • Complete a contact form

  • Book a consultation

  • Complete health questionnaires

  • Email directly

  • Subscribe to a newsletter

  • Use the website (via cookies)

 

4. Purpose & Legal Basis

Personal data is collected in order to:

  • Provide nutritional therapy services

  • Communicate regarding appointments

  • Maintain clinical records

  • Process payments

  • Comply with legal and professional obligations

  • Improve website functionality

Legal bases for processing include:

  • Contract

  • Consent

  • Legal obligation

  • Legitimate interest

 

5. Data Storage

Client records are securely stored using Practice Better, a GDPR-compliant practice management system.

Data is password protected and access restricted.

 

6. Data Sharing

Personal data is not sold or shared for marketing purposes.

Data may be shared with:

  • Practice Better (practice management software)

  • Secure payment processors

  • Accountant (for financial record keeping)

All third parties comply with UK data protection law.

 

7. Data Retention

Client records are retained for a minimum of 7 years following the last consultation.

Marketing data is retained until consent is withdrawn.

 

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your data

  • Request correction

  • Request erasure (where legally permissible)

  • Restrict processing

  • Withdraw consent

  • Lodge a complaint with the Information Commissioner's Office

 

9. Cookies

This website may use cookies to improve user experience and monitor performance. You may disable cookies through your browser settings.

 

DISCLAIMER

The information provided on this website is for educational purposes only and is not intended as medical advice.

Nutritional Therapy is a complementary approach and does not replace medical diagnosis or treatment. Always consult your GP or qualified healthcare professional before making changes to your diet, supplements, or lifestyle.

I do not diagnose medical conditions, prescribe medication, or claim to cure disease.

If you are experiencing acute or severe symptoms, please seek immediate medical attention.

 

TERMS & CONDITIONS

1. Services

Adrienn Pim, trading as Adrienn Pim Nutrition, provides Nutritional Therapy consultations both in person and online.

Nutritional Therapy is a complementary approach and does not replace medical care.

I practice in accordance with the ethical framework of the Association of Naturopathic Practitioners (ANP).

 

2. Scope of Practice

Nutritional Therapy applies nutrition science to support individual health and wellbeing.

I do not diagnose medical conditions or prescribe medication.

Clients presenting with red flag symptoms will be referred to an appropriate medical professional.

 

3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete health information

  • Inform their GP of any nutritional or supplement recommendations where appropriate

  • Inform me of any diagnoses, medications, or changes in health status

  • Seek medical advice for acute or serious symptoms

Clients accept responsibility for decisions made regarding their health.

 

4. Consultations (Online & In-Person)

Online consultations are conducted via secure video platform.

Clients are responsible for ensuring a working internet connection. If connection issues occur due to client-side technical problems, full consultation fees apply.

A 15-minute waiting period applies to all sessions. After 15 minutes, the appointment will be classed as a no-show.

Recording consultations is not permitted without written consent from both parties.

 

5. Payment

Payment is required in advance of all appointments.

Instalment plans may be available for selected packages.

Refunds are not provided for completed consultations.

 

6. Cancellation Policy

Appointments must be cancelled or rescheduled at least 24 hours in advance.

Appointments cancelled with less than 24 hours’ notice, or missed without notice, will be charged in full.

 

7. Supplements & Testing

I may recommend supplements and/or functional testing as part of your programme.

I may receive commission on certain products or services. This does not affect clinical judgment.

Clients should not continue supplement protocols beyond the agreed review period without consultation.

 

8. Confidentiality & Data Protection

Client information is handled confidentially and stored securely in accordance with:

  • UK General Data Protection Regulation

  • Data Protection Act 2018

Full details are available in the Privacy Policy.

Confidentiality may be broken if there are serious concerns about client safety or the safety of others, in accordance with professional obligations.

 

9. Limitation of Liability

Recommendations are made in good faith and based on information provided. Outcomes cannot be guaranteed.

The degree of benefit obtained from Nutritional Therapy may vary between individuals.

 

10. Complaints

If you have concerns regarding the service provided, please contact me directly so the matter can be addressed.

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